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Warranty is non-transferable and takes effect as of January 1, 2006 The following two (2) year warranty applies to all upholstered sofas, loveseats, chairs, ottomans, sectionals and sofabeds manufactured by Palliser®. Palliser products are warranted to the original retail consumer, to be free from manufacturing and parts defects. The warranty takes effect from the date of delivery to the original retail consumer.
Within two (2) years from the date of delivery, Palliser will pay, at no charge to the original retail consumer, reasonable transportation costs and customary labor rates to repair or replace the defective parts. Under this warranty, the sole liability of Palliser is limited to repair, or at its option, parts replacement.
After two (2) years, the original retail consumer will be responsible for all costs. The term defect as it is used in this warranty is defined as a flaw or deficiency that affects the intended use for which the product was manufactured.
This warranty provides coverage to the original retail consumer only where the purchase has been made from an authorized retailer of Palliser Furniture Ltd.
The special Palliser identity tags found on your product are your guarantee of the quality and authenticity of your Palliser product. Removal or attempted removal of such tags will void this warranty.
This warranty does not cover the following: Rental, business, commercial, institutional or other non-residential uses. Products purchased AS IS or second-hand. Products purchased from distressed or liquidation sales. Products deemed misused, mishandled, altered, and abused. Any condition resulting from unusual usage. inadequate maintenance, cleaning or care.
MAKING A CLAIM
Palliser must receive all claims within two (2) years from date of delivery. To make a warranty claim or to inquire about concerns with your Palliser product, please contact the authorized Palliser retailer from where the original purchase was made. When making a claim under this warranty, proof of purchase with the original bill of sale and the product serial number are required. Palliser reserves the right to request photo verification and/or the return of defective parts to its factory.
COVERAGE AND LIMITATIONS
Cover Material This warranty does not cover any damages due to improper use, excessive soiling, improper or unapproved cleaning methods, chemical treatments or exposure to direct sunlight. These instances will void the warranty.
Leather and Vinyl: The warranty covers against seam slippage, tearing, splitting, cracking and dye transfers from the product. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most Palliser sofas. Shading variations, nicks, scratches and wrinkles are a characteristic of leather and are not considered defects.
Fabric and Microfiber: This warranty covers against seam slippage, fraying or dye transfers from the product. This warranty does not cover tearing, pilling, or shrinking. Flattening of nap on velvet or high pile chenille and microfiber are inherent characteristics of soft plush fabric, and are in no way considered manufacturer's defects.
Frames and Springs: Frames are warranted against breakage. Springs are covered for breakage due to metal fatigue or pulling loose from wood frames. Reclining Mechanisms, Sofabed Mechanisms and Sofabed Mattresses Reclining mechanisms, sofabed mechanisms and sofabed mattresses are warranted against material and manufacturing defects.
Seat Cushion Foam and Fiber-filled Components: Seat cushions are warranted against collapsing. All cushions will soften with use and will conform to the shape of the user. This softening is considered normal wear and is in no way considered a manufacturer's defect. Fiber-filled seat cushion tops, backs and arms will flatten with prolonged use. This is inherent to the design of fiber-filled and fiber-wrapped products. Regular fluffing will prevent internal fibers from matting and help to prolong the vibrancy of these products. Electronic Components Electronics are warranted for material and manufacturing defects.
Please consult the warranty link here to learn more.