Shipping Info

Shipping & Policies

Free Nationwide Shipping!

Don't Pay An Extra Penny For Shipping! That's right; we offer hundreds of products with free shipping. Free Shipping is offered only in the 48 contiguous US states. We promise you won't be surprised with any hidden charges. The fees you see for products offered with free shipping is exactly what you'll pay, unless you live in Florida where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund. Not all products qualify for free shipping. Products that do not qualify are clearly marked. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code. Read our complete site policies.

All items are shipped insured. In the rare event your furniture is damaged during shipment you will not be responsible. When the shipping company gets within a day or two of you, they will contact you to schedule a time for delivery. Furniture is shipped curbside delivery and arrangements will need to be made by the customer for the furniture to be carried into the house. Our experience has been that the drivers can be helpful if you are courteous and offer a tip. We cannot, however, guarantee this so we recommend having help available when they arrive.

White Glove Delivery is available for an additional $199.00 if desired. With White Glove Delivery, the agents will bring your furniture into the room of your choice and remove all of the packaging materials from your home. White Glove includes up to one flight of stairs and package removal. Any additional services may require additional costs.

In the event of a free shipping promotion, some areas of the U.S. require additional shipping fees including remote areas of the U.S, communities that require boat or ferry access such as, Martha’s Vineyard, CT, Gig Harbor, WA, etc. Please call us at: 1-855-EXPsofa (855-397-7632) for additional details and pricing.

All Items are factory packaged and brand new.

Each of our sets have a different shipping time. Many of our sets ship within 4-6 weeks from the date we process your order which means you will have it within 6-8 weeks in most cases but can be up to 10 weeks. This is part of our under promise, over deliver policy so don’t be surprised if it shows up sooner. We’ve learned that it is better to tell you 6 to 8 weeks and have it show up early than to tell you 4-6 weeks and have an unexpected problem with the freight company that causes a small delay.

Products will be shipped using a Freight Carrier due to the heaviness or oversized proportions of the product. A signature is also required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.

Our Satisfaction Guarantee

Welcome to Leather Express Online – the premiere online store for Leather Sofas, Loveseats, Sectionals, Home Theater Seating and more. Here you will find huge discounts, up to 55% off manufacturers' suggested prices.

If you're rearranging the living room, family room or den, quality should be a priority as you select pieces to furnish these areas that are central to your everyday life. Leather Express Online provides the quality furniture you need with refined details that will exceed your standards.

Leather, and Leather accents, are the gold standard for sofas, sectionals and love seats. Hardwood construction, luxurious leather and elegant designs are essential elements that will transform your home from simple to extraordinary. Leather Express Furniture offers these high-end styles and designs at appealing discount prices. Whether you prefer the rustic look of exposed nail head trim, the rich elegance of burnished tobacco leather or the detail of ornate styles found in the most sophisticated homes, you are guaranteed to find what you need to create a cozy and luxurious room.

It's simple and convenient to shop at Leather Express Furniture Online, so take your time looking around and select the right match for your home. You will be relaxing and entertaining guests in your new arrangement in no time. As an added bonus for customers, shipping is ALWAYS FREE with every purchase.

We aspire to be the most convenient shopping experience possible while at the same time offering stylish, quality home fashion products that can be purchased at your convenience and then delivered right into your home. We are meticulous in how we select the furnishings we offer, only partnering with manufacturers known for producing the highest quality products while offering real value for your dollar. Each manufacturer's product line is evaluated on it's comfort, quality, workmanship, warranty and consumer satisfaction. Finally, our designers select only products that will help you achieve your personal sense of style. Unlike other online retailers, we don't simply "dump" a manufacturer's entire line on our site but we select each and every product based on your satisfaction in terms of style, value and quality.

Here at Leather Express Online, customer service is our highest priority, and we want you to be happy with your purchase. We take great pride in standing behind our products and we are proud to have one of the best return policies in the U.S. If for any reason, you are not completely satisfied with a product you have purchased from us, you have the option to return it within 7 days of receipt . We will be glad to exchange, credit, or refund the cost of the item. Freight and Handling charges cannot be reimbursed, so please be aware that if you are returning a product offered with "Free Shipping," the actual shipping costs will be deducted from the refund. Additionally, most manufacturers charge a minimum 25% up to 50% re-stocking fee, which will also be deducted from the refund amount.

Please note that some products cannot be returned or exchanged, such as made-to-order/ custom products, close-out/ overstocked items, and products with health and sanitary considerations (such as sleepers). Some manufacturers have a no-return policy.

Please see our returns policy for more specific information on returns, and information on how to obtain a return.

Free Nationwide Shipping Available

Don't Pay An Extra Penny For Shipping! That's right; we offer hundreds of products with free shipping. Free Shipping is offered only in the 48 contiguous US states. We promise you won't be surprised with any hidden charges. The fees you see for products offered with free shipping is exactly what you'll pay, unless you live in Florida where sales tax applies. Please be aware that if you return an item marked as Free Shipping, the actual shipping costs will be deducted from your return refund. Not all products qualify for free shipping. Products that do not qualify are clearly marked. If you order a product without free shipping, the correct shipping fee will be calculated in the shopping cart when you enter your zip code. Read our complete site policies.

All items are shipped insured. In the rare event your furniture is damaged during shipment you will not be responsible. When the shipping company gets within a day or two of you, they will contact you to schedule a time for delivery. Furniture is shipped curbside delivery and arrangements will need to be made by the customer for the furniture to be carried into the house. Our experience has been that the drivers can be helpful if you are courteous and offer a tip. We cannot, however, guarantee this so we recommend having help available when they arrive.

White Glove Delivery is available for an additional $199.00 if desired. With White Glove Delivery, the agents will bring your furniture into the room of your choice and remove all of the packaging materials from your home. White Glove includes up to one flight of stairs and package removal. Any additional services may require additional costs.

In the event of a free shipping promotion, some areas of the U.S. require additional shipping fees including remote areas of the U.S, communities that require boat or ferry access such as, Martha’s Vineyard, CT, Gig Harbor, WA, etc. Please call us at: 1-855-EXPsofa (855-397-7632) for additional details and pricing.

All Items are factory packaged and brand new.

Each of our sets have a different shipping time. Many of our sets ship within 4-6 weeks from the date we process your order which means you will have it within 6-8 weeks in most cases but can be up to 10 weeks. This is part of our under promise, over deliver policy so don’t be surprised if it shows up sooner. We’ve learned that it is better to tell you 6 to 8 weeks and have it show up early than to tell you 4-6 weeks and have an unexpected problem with the freight company that causes a small delay.

Products will be shipped using a Freight Carrier due to the heaviness or oversized proportions of the product. A signature is also required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.

Shipping Dates

All shipping dates are approximates from the manufacturer to your home. Once shipped, our free standard shipping usually takes 10-15 business days to ship to our customers. When upgrading to White Glove service, we will ship your furniture to a White Glove delivery team in your area. They will then contact you to make final delivery arrangements. This service will add 4-7 additional days to your delivery time. WE DO NOT GUARANTEE DELIVERY DATES as manufacturing and shipping delays can occur. Fortunately, over 95% of all of our orders meet our scheduled ship dates. To cancel an order due to a delay in shipping, please follow Our Stressless Return Policy. A restocking fee and any applicable shipping charges will apply.

Deliveries made by freight companies follow the policies as set forth by the Freight Company:

· Require a person to be present to sign for the delivery at the time the furniture is delivered.

· The delivery service is by "Threshold Delivery Service" which means that the truck driver may bring the carton through the threshold of your home, and is not required to assist with unpacking, set-up, or clean up. If the package is heavy, you may need to provide and use a dolly or seek others to assist you. If inside home or business delivery or a lift gate is needed, please contact customer service at: 1-855-EXPsofa (855-397-7632), as additional charges will apply.

· If you live in an Isolated/Remote Area, your delivery may be delayed, as carriers may only deliver to that area once or twice a month. A Remote Zone Area represents less than 12% of the population in the United States. Isolated Zone Area represents less than 1% of the population in the United States. These are islands and sounds. Deliveries to these areas are performed on a quote basis only. Delivery Terminal Routing for Remote and Isolated Areas may take up to 24 hours to perform.

· For residential deliveries, the freight company will schedule a time for delivery with you. Freight companies do not schedule appointments with businesses.

· Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred. Any missed deliveries, needing to be rescheduled will result in a re-delivery fee and will be charged to the customer. Typical freight delivery hours are Mon.- Fri. 8am-5pm, except holidays.

· Questions? Call our customer service at: 1-855-EXPsofa (855-397-7632) (toll-free).

Signing Deliveries as Complete

A signature is required to establish proof of delivery, please be sure to count all boxes to verify that you have received your entire order prior to signing. If there are missing cartons and the Bill of Lading is not signed short, replacements cost will be the responsibility of the customers.

Custom Furniture/Furnishings Returns

Where offered, we are happy to customize pieces or collections with special colors, designs, accessories, etc. Special order merchandise is custom-made upon order and is non-returnable and non-refundable. A custom piece or set includes any piece we sell that is not in-stock, has to be produced, has color or design options, or is designated to take more than 14-days to ship. For example, if the stated ship time for a piece is over 3 weeks, it's a custom piece of furniture. Special orders are non-refundable or cancelable after 72 hours from time of purchase. Special orders have a 50% cancellation fee, if the order is canceled more than 72 hours after placement.

Standard Furniture Delivery Process

With Standard Furniture Delivery, your entire shipment is delivered to the threshold of your home by Lodeso Logistics Freight Company.

· Your delivery will be scheduled over the phone for someone during normal business hours.

· A two person team will arrive at your location during your designated four hour window.

· The team will unload your furniture, and bring it to the first dry area.

· Once the furniture is delivered, the driver will ask you to inspect, note any problems, and sign for the delivery. We want to make sure that you are completely satisfied.

Our Standard Furniture Delivery Service is provided by transportation companies who specialize in shipping furniture. When this service is selected, it means the furniture will be delivered into your home, or into the first dry area. This could be your garage or just over the threshold of your home. (Carriers Choice). For apartments that do not have a vestibule, your delivery would be taken up two flights of stairs.

Our White Glove Delivery Service

· With a White Glove -Room of Choice Furniture Delivery, your entire shipment is delivered to the room or location of your choice, by Lodeso Logistics Delivery Company.

· Your delivery will be scheduled over the phone for someone during normal business hours.

· A two person team will arrive at your location during your designated four hour window.

· The team will unload your furniture, carry it up as many as two flights of stairs, bring it to your room of choice, unpackage, setup, and finally remove all packaging upon completion.

· Once the furniture is delivered, the driver will ask you to inspect, note any problems, and sign for the delivery. We want to make sure that you are completely satisfied.

Our White Glove Delivery Service is provided by transportation companies who specialize in shipping furniture. When this service is selected, it means the furniture will be delivered into your home, into the room of choice and set up.

Our White Glove Delivery is the best furniture delivery service in the country.

Why is our White Glove Delivery Service better?

· Our White Glove Service only moves new furniture, unlike other delivery companies that move many different types of large items.

· Our drivers are specifically trained how to handle furniture.

· Additional delivery fees such as Ferry Fees/Gated Community Fees that are required to access your address will be billed to the consumer when incurred.

There are no tiered levels of service with our White Glove Service. All furniture deliveries receive the highest level of service available with delivery into you home and your room of choice.

 

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